the7thsin » Tue Feb 08, 2011 7:30 pm
Long story short in the interest of the thread:
The MWR kit was missing pieces and/or the hardware they sent was the incorrect size, the adaptor plate and the clutch cover holes didn’t line up and had to be widened, the engine mounts didn’t fit correctly so the trans was hitting the rear subframe, the front mount interfered with the oil cooler lines, one axle was the incorrect length, as well as a bunch of other issues. I tried to work with them (as did my mechanic who is both a Lotus owner himself with an Exige and a 7 and does tons of custom and one off projects). We sent pictures, called, emailed, etc. We’ve got pretty much no help. They basically said that they’ve never heard of problems with the kit and can’t understand the pictures/descriptions. We have decided just to fabricate our own mounts and be done with it. The Driveshaft Shop built another axle at the correct length and will be attempting to get MWR to pay for it (we are shipping the brand new axle MWR shipped to them as the Driveshaft Shop built the axles so they can forward back to MWR). I’m hoping they’ll at least pay for that mistake. So far, the most they’ve said they’d do with the axle is “inspect” it. No mention of sending me a good one. Just send them the bad one and wait. Basically their “bolt-in” kit was no where near bolt in and they’re providing extremely bad customer support. It is ridiculous when I state that there is an issue with the kit, send pictures, and they either fail to respond and/or send a reply that completely ignores the issue I’m having and/or say that they’ve never heard of a problem like that, etc. read more